Document and email processing for the reading work that repeats every day.
We help the system read those documents, pull out the important fields, and send the case on into the system you already use. Unsure items go to a person. This is a working step in the process — not a separate chatbot, not a full redesign of how the team works, and not staff training. When the documents must stay in the EU, we use Mistral.
For teams that spend hours pulling the same fields from the same kind of documents, emails or tickets.
01Fit
When this service makes sense.
- People read the same class of documents every day before work can start
- Volume is growing faster than the team
- Mistakes in copying fields cause rework later
01bAlso important
When we would recommend something else.
- A clearer form or a simple rule already captures what you need
- Nobody can review the unsure cases
- The documents are too mixed to learn from yet
- The need is teaching people a new way of working, not reading documents
02What you get
What this service typically includes.
A test on your own documents or emails
Extraction of the fields that matter
A queue for items the system is unsure about
Write-back into the system you already use, so reading is a step in the existing process
Processing with Mistral when the documents must stay in the EU
A way to check quality over time
03AI
Related services in this area.
AI
AI Integration & Adoption
For organisations that want AI to become part of how work gets done — with governance, adoption and measurable operational value built in from the start.
Open this serviceAI
Intelligent workflows
For teams with repeatable processes where employees are still manually moving every case from one predictable step to the next.
Open this serviceAI
AI Infrastructure
For organisations that need serious AI capability without overspending on infrastructure they do not need — or underbuilding infrastructure that fails once it reaches production.
Open this serviceAI
Internal knowledge Q&A
This is not a chatbot trained to sound confident. It is a controlled interface to the knowledge your business actually trusts.
Open this service
Wider picture
This service sits in AI Systems. Open that page if you want the full approach for the area — including when we would recommend less than a project.
Is document and email processing the right starting point?
Describe the situation in plain language. We will tell you whether this service fits — or whether a smaller change would do.